SHIPPING + RETURNS

This policy may be updated from time to time. We encourage you to check back

periodically for updates.

 

We offer free standard shipping within the contiguous US on orders of $50.00 or

More.

 

USPS First Class $6.50 Within 3 to 10 business days.

*All shipping charges include processing, packaging and transportation.

**Estimated Delivery Date includes processing and carrier transit time.

 

Orders processed on this website are shipped from our Los Angeles warehouse

using standard domestic ground carrier USPS. With the possible exception of

shipments during special promotions, new product launches, holidays, or other

seasonal fluctuations, orders are processed within 2-5 business days from when

the order was placed. Once an order has been processed and shipped, it typically

takes 3-10 business days to arrive using USPS First Class, depending on the

destination being shipped. Sunday deliveries are subject to USPS standard terms.

Please be aware that orders could arrive in multiple packages. We cannot be

responsible for any delays in shipping caused by ground or air transportation

delays, severe weather, or other circumstances out of our control.

Please email us at orders@uzo.la if you require expedited shipping or a

different shipping method.

 

 

You will receive an email notification once your order has shipped along with

tracking information. You can track your shipment using the tracking number and

carrier link that is provided in your shipping confirmation message.

 

We currently ship to the 50 United States plus the District of Columbia, Puerto

Rico and the Virgin Islands. Unfortunately, we do not ship internationally at this time but please check back in the future to see updated shipping availability.

 

If you have any problems with your order (not received, not what you were

expecting, etc. ) Please contact us at orders@uzo.la so we can assist you. We

strive for customer satisfaction and will always try our hardest to resolve any

situations that may arise.

If you receive a damaged or defective item(s), contact us immediately at

orders@uzo.la We will happily replace any damaged or defective items

provided they are reported within 48 hours of order delivery.

 

We currently do not accept returns. We will offer replacements or credit in various circumstances. Please contact us at orders@uzo.la so we can resolve it in a timely and efficient manner. Please note that UZO is not responsible for any additional incurred shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages that are lost in transit without proof of delivery to UZO.

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Uzo, LLC

1100 Wilshire Blvd., Suite 2106

Los Angeles, CA 90017